Cloud-based or on-premises digital experience solutions allows your organisation to gain insight how customers interact with and experience a business’s product or service and optimise each touchpoint to drive loyalty and improve customer lifetime value.
From helping businesses quantify customer experience (and, therefore, course-correct as needed) to growing your customer base, we can provide you with tools that covers the full range of process such as program definition and design, analysis, reporting along with customised dashboards that offer actionable insights into customer experiences across the customer journey.
Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data and can support clients with one-time engagements that provide an assessment of their current state customer service experience along with a detailed series of recommendations for improvement. Above all, we work together to help you turn interactions into lasting relationships.
- Understand the key Internet performance factors that impact end-user experience and identify customer pain points or gaps in communication, which can then be leveraged to improve digital experiences through digital transformation.
- Benchmark your own website performance metrics against your industry competitors. Track customer behaviour at each digital touchpoint and discover patterns their experiences, even before they ask for it.
- Get recommendations that will help guide future performance management, content delivery and network architecture decisions.
- Architecture and solution design for cloud headed/headless web content management
- Solution builds – End to end delivery of web sites and applications
- Integration – integrate with existing sites and back -end systems
Digital experiences are a proven factor in differentiating you from your competitors. Archisage can implement solutions to help your organisation improve how your customers experience your business and let them know you’re there for them.
HCL Digital Experience (DX)
Digital Experience (formerly IBM WebSphere Portal and IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).
Content is a cloud-based content management system (CMS) that leverages AI services to help marketers build engaging digital experiences quickly and easily across all channels, applications and embedded devices. The intuitive UI enables marketers to quickly make updates to content and websites. Powerful APIs let developers place content wherever needed to provide a consistent brand experience, and zero-configuration embedded content delivery network (CDN) ensures high performance at scale.